OTRS-ITSM 2.0 Moves Further to ITIL
The IT Service management module of the Open Ticket Request System (OTRS) adopts another ITIL process in version 2.0: change management.
Up to now, the OTRS-ITSM software collection supported the IT Infrastructure Library (ITIL) processes incident management, problem management, service asset and configuration management (CMDB/CMS), request fulfillment management, knowledge management and service level management. In the new version 2.0, change management was also added. The ITSM module, which requires an OTRS installation, is available for download along with the other OTRS packages as an OPM file on the OTRS AG website.
OTRS is free software under the GNU Affero General Public License that stipulates that even service programs must provide their users open source even if they aren't specifically used on the desktop. Since 2007, OTRS has made its service management via ticketing available to firms that conform with ITIL.
Subscribe to our Linux Newsletters
Find Linux and Open Source Jobs
Subscribe to our ADMIN Newsletters
Support Our Work
Linux Magazine content is made possible with support from readers like you. Please consider contributing when you’ve found an article to be beneficial.
News
-
First Release Candidate for Linux Kernel 6.14 Now Available
Linus Torvalds has officially released the first release candidate for kernel 6.14 and it includes over 500,000 lines of modified code, making for a small release.
-
System76 Refreshes Meerkat Mini PC
If you're looking for a small form factor PC powered by Linux, System76 has exactly what you need in the Meerkat mini PC.
-
Gnome 48 Alpha Ready for Testing
The latest Gnome desktop alpha is now available with plenty of new features and improvements.
-
Wine 10 Includes Plenty to Excite Users
With its latest release, Wine has the usual crop of bug fixes and improvements, along with some exciting new features.
-
Linux Kernel 6.13 Offers Improvements for AMD/Apple Users
The latest Linux kernel is now available, and it includes plenty of improvements, especially for those who use AMD or Apple-based systems.
-
Gnome 48 Debuts New Audio Player
To date, the audio player found within the Gnome desktop has been meh at best, but with the upcoming release that all changes.
-
Plasma 6.3 Ready for Public Beta Testing
Plasma 6.3 will ship with KDE Gear 24.12.1 and KDE Frameworks 6.10, along with some new and exciting features.
-
Budgie 10.10 Scheduled for Q1 2025 with a Surprising Desktop Update
If Budgie is your desktop environment of choice, 2025 is going to be a great year for you.
-
Firefox 134 Offers Improvements for Linux Version
Fans of Linux and Firefox rejoice, as there's a new version available that includes some handy updates.
-
Serpent OS Arrives with a New Alpha Release
After months of silence, Ikey Doherty has released a new alpha for his Serpent OS.